For any question or information please send us an email at :
info@nissaba.com. We will get back to you as soon as possible, but please allow 24 to 48 hours on working days (Monday to Friday) for a reply.
FAQ
If you would like to obtain a copy of your invoice, please contact our customer care :
info@nissaba.com
If you would like to modify or complete the delivery address for your order, we invite you to
contact our customer care as soon as possible. Once your order has been confirmed, we
cannot guarantee that it can be modified. However, we will do our best to accommodate
your request.
In order to track your order, a tracking number will be sent to you by email when your
package has been shipped. If you placed your order using a customer account, the tracking
number for your order will be available in the "My Orders" section.
Once your order has been confirmed, an order confirmation email will be sent to the email address you provided. If you have not received this email, check your junk folder. You can contact customer care if necessary.
For gifts, you can add a personalized message within your cart.
We would be happy to advise you. Please send us a message by email: info@nissaba.com
We sincerely apologize for this inconvenience. We invite you to contact our customer care by email: info@nissaba.com
You can pay on our site using Credit Card. All payments are secure. When paying by credit card, you must provide the following information: card type / card number / expiration date / security code number.
In case of payment refusal, your order will be automatically cancelled. We invite you to verify the payment information provided. You can also contact your banking institution to find out why your card is not working.
We only accept one payment method per order. If you wish to use several payment methods, we invite you to place several orders.
Due to customs restrictions, shipping to certain countries is not currently available on our site.
The available delivery methods will be offered to you upon validation of your order. We work with Colissimo and Chronopost.
Orders made on our site are dispatched by our transportation partners who are committed to delivering packages within the following average time periods: 2 to 7 working days.
When ordering online, you can enter a different address for delivery and billing.
Packages with 100ml Fragrances require a signature in order to be delivered. The Discovery Set doesn't request a signature.
If you cannot be present for the delivery of your order, we invite you to contact your order carrier and provide the tracking number of your package.
You have 14 calendar days from the date of delivery to exercise your right of withdrawal and request a refund for the product(s) ordered that were not satisfactory for you. Any product that is opened, damaged, used, bears marks, has been modified or is not returned in its original packaging is not subject to the right of withdrawal.
Reimbursement is made using the same payment method as the order, within a maximum period of thirty (30) days after exercising the right of withdrawal, subject to the compliance conditions mentioned above.
Nissaba SA will reimburse the full amount paid including delivery costs, but excluding return costs.